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Address
640 South Grand Ave.,
Pullman, Washington 99163
United States
Phone
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Frequently Asked Questions
What can you clean?
We clean carpet, upholstery, tile, and automotive upholstery, and we also provide stripping and waxing services for hard flooring. From pet odors and stubborn spots to everyday wear, high-traffic areas, and routine maintenance, our trained technicians use professional equipment and proven cleaning methods to help your space look and feel refreshed.
What locations do you service?
Palouse Carpet Cleaning serves Pullman, Colfax, St. John, Palouse, Clarkston, Albion, Uniontown, Colton, Oakesdale and the whole of Whitman County in Washington. We also serve Moscow, Lewiston, Troy, Potlatch, Deary, Juliaetta, and Latah County in Idaho.
What can I expect when I schedule a cleaning?
When you schedule with Palouse Carpet Cleaning, we start by learning more about your space, your concerns, and the areas that need attention. At the appointment, our technician will complete a pre-inspection and assessment so we can identify stains, high-traffic areas, odor concerns, and any special treatment needs before cleaning begins.
Our carpet cleaning process typically includes vacuuming, pre-spray application, pet odor treatment when needed, spot treatment, hot water extraction, deodorization, optional protectant, and a final walkthrough. Before we leave, we will review the finished work with you and make sure you are satisfied with the results.
Will I have to clear the furniture out of the room?
Before your appointment, please remove small items, fragile pieces, toys, plants, electronics, and anything else that may be in the way. This gives our technicians a clear space to work and helps protect your belongings.
Larger furniture can be discussed when you schedule. Depending on the job, we may clean around certain items, ask that specific pieces be moved ahead of time, or help determine the best plan for the room. If you have heavy, delicate, antique, or hard-to-move furniture, let us know before your appointment so we can plan accordingly.
Do you require parking right outside my home?
Because we use professional equipment, close parking is very helpful. We do not always need to be directly in front of the home, but the closer we can park to the entrance, the more efficiently we can work.
If you live in an apartment, have limited parking, have stairs, live in a gated area, or know that access may be difficult, please let us know when you schedule. That helps us arrive prepared and plan the best setup for your cleaning.
Are you licensed, bonded, and insured?
Yes. Palouse Carpet Cleaning is licensed, bonded, and insured. Our team is locally owned and operated, and we take pride in serving homes and businesses throughout Pullman, Moscow, and the surrounding Palouse region with dependable, professional service.
What should I do before my appointment?
Before your appointment, please remove small items, fragile pieces, toys, plants, electronics, and anything else that may be in the way. This helps our technicians work efficiently and helps protect your belongings during the cleaning process.
If there are specific stains, pet accidents, odor concerns, or high-traffic areas you want us to look at, point those out during the pre-inspection. If parking, stairs, apartment access, gates, or building entry could affect the appointment, please let us know ahead of time so we can arrive prepared.
What should I do if I have a pet accident before my scheduled cleaning?
If a pet accident happens before your appointment, blot the area with a clean, dry cloth or towel as soon as possible. Do not rub the spot, because rubbing can push the mess deeper into the fibers. Avoid using harsh cleaners, heavy soaps, or DIY mixtures that could set the stain, spread the odor, or leave residue behind.
If the area is still damp, continue blotting gently and keep pets away from the spot until we arrive. When we get there, let us know where the accident happened so we can inspect the area and recommend the right pet odor or spot treatment.